Doug Lockyer
David Papworth
Ji-Hyun Lee
Dan Freytag
Juan Elias

Part of the Digital Lighthouse (branded Etinuum just prior to the IPO) strategy for rapid expansion was the formalizing of its professional services offering. To this end Doug published a set of visual aids to assist in presenting (hence following) the firms various development / rollout plans.

Doug created a system of breaking down enterprise goals into definable solutions, and solutions into projects, then projects to tasks with measurable milestones, which was able to be communicated via a methodology chart.

The Etinuum methodology for technology development and implementation was extremely successful in aligning client expectations and obligations with service professionals task parameters, deadlines and milestones.

Not only did projects track smoother, but installment payments were infinitely easier to agree on and collect, and client revisions and corrections were able to be limited (or charged out a such), while clients had a greater sense of transparency, control and managed expectations.